Effective date: August 30, 2026
Last updated: September 1, 2026

We understand that plans sometimes change. This policy explains guest-requested cancellations, refunds, transfers, missed events, and cancellations initiated by Adela Haunted Tours. Review the event listing before purchase because a special event or third-party venue may have clearly disclosed terms that differ from this general policy.

Guest-Requested Cancellations

Unless an event listing states otherwise:

• A cancellation received at least 24 hours before the scheduled start time is eligible for a refund of the ticket price, less disclosed payment-processing or ticketing fees that are not returned to Adela.
• A cancellation received less than 24 hours before the scheduled start time is not eligible for a refund.
• Tickets are nonrefundable after the event has started.

To cancel, contact us through adelahauntedtours@gmail.com and include the purchaser’s name, event, date, order number, and contact information. A request is considered received when it reaches our designated customer-service channel.

Transfers and Name Changes

At our discretion and subject to availability, we may allow a ticket to be transferred to another eligible guest or moved to another date. Requests should be made before the cancellation deadline. Price differences, venue restrictions, and processing fees may apply.

Late Arrival and Failure to Attend

Guests are responsible for arriving at the published check-in time and location. A late arrival may be unable to join after a tour or investigation begins, particularly when doors, gates, transportation, or venue access must be secured. Late arrival, arriving at the wrong location, or failure to attend does not qualify for a refund.

Adela-Initiated Cancellation

If Adela Haunted Tours cancels an event and does not offer an acceptable rescheduled date, the purchaser will receive a refund of amounts paid directly to Adela for the canceled experience, including Adela-controlled ticket charges. We are not responsible for separate travel, lodging, meals, lost wages, or other personal expenses unless required by law.

Postponement or Material Schedule Change

If an event is postponed, the ticket will ordinarily be honored on the rescheduled date. If the purchaser cannot attend the new date, we will provide the options stated in the postponement notice, which may include a refund, credit, or transfer. A minor schedule adjustment that does not materially change the experience may not qualify for a refund.

Removal for Conduct or Safety Violations

A guest denied entry or removed for violating age restrictions, venue requirements, safety instructions, or the Tour Safety and Guest Conduct Policy is not eligible for a refund except where required by law.

Refund Processing

Approved refunds are generally returned to the original payment method. Processing time is controlled partly by the payment provider and financial institution. We will not request a complete payment-card number by ordinary email.

Chargebacks and Billing Questions

Contact us promptly if you believe a charge is incorrect. We will make a reasonable effort to investigate and resolve the concern. Filing a chargeback does not alter the facts of the transaction or the terms accepted at purchase.

Contact

Telephone: 334-648-7967
Email: adelahauntedtours@gmail.com
Contact form: https://adelahauntedtours.com/contact/