Effective date: August 30, 2026
Last updated: September 1, 2026

Adela Haunted Tours respects your privacy. This Privacy Policy explains what information we collect when you visit adelahauntedtours.com, contact us, purchase a ticket, register for an event, subscribe to updates, or otherwise interact with us. It also explains how we use, share, retain, and protect that information and how you may request access, correction, or deletion.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name, email address, telephone number, and mailing or billing address.
• Tour or event selections, dates, ticket quantities, guest information, and special requests.
• Messages submitted through our contact form, email, social media, or telephone communications.
• Accessibility requests, emergency-contact information, or other information needed to help you participate safely.
• Marketing preferences and newsletter subscriptions.
• Reviews, photographs, videos, testimonials, or other content you choose to submit.
• Records related to refunds, cancellations, disputes, waivers, or incident reports.

Please do not send sensitive personal information through an ordinary contact form or email unless we specifically request it and provide an appropriate way to submit it.

Payment Information

Payments may be processed by third-party payment providers, such as [CONFIRM: PayPal, Venmo, and credit/debit-card processor]. These providers may collect payment-card numbers, account details, billing information, and fraud-prevention data under their own privacy policies.

Adela Haunted Tours does not intend to store complete payment-card numbers or card security codes on its own systems. We may receive limited transaction information, such as your name, contact information, payment status, amount paid, transaction identifier, and the last digits of a payment method, when needed to manage your reservation.

Information Collected Automatically

When you visit our website, our hosting provider and website tools may automatically collect information such as:

• Internet Protocol address.
• Browser, device, and operating-system information.
• Pages viewed, links selected, referral source, and approximate visit time.
• General geographic information derived from an IP address.
• Security, error, and diagnostic logs.
• Cookie identifiers and similar online technologies.

This information helps operate, secure, troubleshoot, and improve the website.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies. These may include:

• Essential cookies needed for website functions, shopping carts, checkout, security, or fraud prevention.
• Preference cookies that remember choices or settings.
• Analytics cookies that help us understand how visitors use the website.
• Advertising or social-media technologies that may measure campaigns or enable embedded content.

You may control cookies through the website’s cookie controls, when provided, or through your browser settings. Blocking some cookies may prevent certain website features from working correctly.

How We Use Information

We may use information to:

• Process purchases, reservations, registrations, and refunds.
• Send confirmations, reminders, directions, schedule changes, safety information, and customer-service messages.
• Respond to questions, private-group inquiries, accessibility requests, and location-owner inquiries.
• Operate, maintain, secure, and improve our website, tours, and events.
• Prevent fraud, misuse, security incidents, or violations of our policies.
• Maintain financial, tax, waiver, safety, and business records.
• Send promotional messages when you have requested them or when otherwise permitted by law.
• Comply with legal obligations and protect the rights, safety, and property of guests, team members, venue partners, and the public.

When We Share Information

We do not sell your personal information for money. We may share information only as reasonably necessary with:

• Payment processors and ticketing providers.
• Website hosting, email, analytics, security, and technology providers.
• Venues, event partners, guides, and contractors who need information to provide the booked experience.
• Professional advisers, such as accountants, insurers, and attorneys.
• Government agencies, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights or safety.
• A successor organization in connection with a merger, sale, reorganization, or transfer of business assets, subject to applicable law.

Service providers may use information only for the services they perform and according to their own legal obligations and agreements with us.

Marketing Communications

If you subscribe to promotional email or text messages, you may unsubscribe using the instructions in the message or by contacting us. Even if you opt out of marketing, we may still send transactional messages about a reservation, payment, policy update, safety matter, or customer-service request.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, tax, insurance, safety, dispute-resolution, and legal requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. However, no website, email, payment system, or method of electronic storage can be guaranteed completely secure. You are responsible for using caution when sending information online.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13. A parent or legal guardian should make purchases and submit registration information for a minor. If you believe a child has submitted personal information without appropriate consent, contact us so we can review and delete it where required.

Age requirements for participating in a tour or event are stated on the applicable experience page and may differ by location.

Your Privacy Requests

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to or a copy of information you submitted.
• Correct inaccurate information.
• Delete information that we are not legally or operationally required to retain.
• Withdraw a marketing subscription.

Submit a request through our contact form or call 334-648-7967 or email: adelahauntedtours@gmail.com.

We may need to verify your identity before completing a request. We will respond within a reasonable time and explain if we cannot fulfill part of a request because of legal, safety, accounting, contractual, or recordkeeping obligations.

Third-Party Websites and Services

Our website may link to payment providers, venues, social-media platforms, maps, videos, and other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised version will be posted with a new “Last updated” date. Material changes may also be communicated through the website or another reasonable method.

Contact Us

Questions or privacy requests may be directed to:

Adela Haunted Tours
Teresa L Fikes
230 Sunnyside Lane
Hartford, AL 36344
Telephone: 334-648-7967
Email: adelahauntedtours@gmail.com
Contact form: https://adelahauntedtours.com/contact/